TOPIC: People Skills
A two-day communication skills course for employees of all levels. Two trainers are required
Course Overview: To perform at peak levels, you can’t afford poor communication. Each interaction counts. Skillful conversation drives results by building a network of rich, reliable relationships. But such communication isn’t achieved easily: it takes time and attention. You must continually clarify your own needs and understand others’ as well. This lays the foundation for trust and accountability, and gives relationships the strength needed to catalyze and support top performance. People Skills teaches the skills that create powerful interactions with clear, mutually compelling dialog. Simple yet sophisticated, People Skills teaches you how to adapt its powerful Listening and Speaking skills to your own style. This allows participants to build relationships, get information, and achieve results in a variety of situations.
Learning Objectives
- Listen and clarify new information and solve problems efficiently
- Acknowledge others’ viewpoints and diffuse emotion
- Guide and empower others to resolve their own problems
- Distinguish between clear agreements and vague expectations
- Get solid, two-way agreements that build others’ commitment to action
- Confront poor performance and behavior professionally and effectively
- Work through conflicts while maintaining the relationship and achieving results
